Delivery FAQs

Questions? Browse our easy to read Delivery FAQs for De La Baie Natural Skincare

My order is being shipped outside the European Union (EU). Will I have to pay customs charges?

If your order is being shipped outside the European Union (EU), customs charges and taxes may apply that you will need to pay directly. Please check these requirements with the relevant authority before placing an order.

We may at our discretion require payment by bank transfer rather than by credit card prior to shipping.

I have not received my order, what should I do?

We do ask that you allow the specified working days stated for your order to be delivered – see our ‘Postage Info’ page for full details.  If you have not received your parcel in this time, please kindly check with your local sorting office to see if they are holding the parcel for you. Should they not have your parcel, please contact us and we will be in touch to assist you further.

Can I have my order delivered to multiple addresses?

If you would like to send orders to more than one address, please place a separate order for each delivery address.