Returns Policy

This is the returns policy for De La Baie Natural Skincare

If products are returned because they have been incorrectly supplied, we will refund postage and packaging costs. Please contact us by email not later than 48 hours after delivery.

What if you are unhappy with your purchase?

We do hope that you like our products as much as we do but if for any reason you are unhappy about your purchase and wish to exchange it, or return it please email us with details of the problem giving your name, address and order reference. We will usually respond to your email within 24 hours.

Cancelling an Order

You have the statutory right to cancel your order up until the time of your order being processed, but please be aware that orders are processed on the same day that they are received.